These terms apply to the Avatara Resort website, booking enquiries and stays at our resort in Borvav, Sasan Gir, Gujarat. Sending an enquiry is not a confirmed reservation. A booking is confirmed only after our team confirms availability and the applicable booking details with you.
1. About these terms
In these terms, "Avatara Resort", "we", "us" and "our" refer to the resort in Borvav, Sasan Gir. By using this website, contacting us about a stay or staying at the resort, you agree to the terms that apply to your enquiry or confirmed booking.
2. Booking requests
- Booking requests submitted online, by phone or by WhatsApp are subject to room availability and confirmation by our team.
- Please provide accurate contact details, stay dates, guest count and room preference so we can respond to your request.
- Rates, room details, inclusions and any advance-payment requirement will be shared or confirmed by our team before your booking is finalised.
- Special requests, including early check-in, late check-out or room preferences, are subject to availability and are not guaranteed unless confirmed by us.
3. Rates and payment
The applicable rate and payment instructions are confirmed by our team for your dates and booking. A booking request does not itself require advance payment; however, for peak season or long weekends, an advance may be requested to hold a room. Where an advance is requested, the booking is subject to the payment terms communicated by our team.
Available payment methods and any balance due will be confirmed at the time of booking. Please keep your payment confirmation for reference.
4. Check-in and check-out
Standard check-in is from 12:00 PM and check-out is by 10:00 AM. Early check-in and late check-out are subject to availability and must be requested in advance. A valid government-issued identity document may be required at check-in.
Please contact us as early as possible if your arrival time changes or you expect to arrive late.
5. Changes and cancellations
Cancellation, refund and date-change eligibility depends on the cancellation terms shared for your specific booking. Our cancellation policy is strict; please review the terms provided by our team before confirming or paying for a booking. Contact us directly to request a change or cancellation. Any refund, where applicable, is handled according to the confirmed booking terms.
6. Guest responsibilities
- Guests are responsible for providing accurate booking information and presenting valid identification at check-in when requested.
- Please treat resort staff, other guests, rooms and facilities with care, and follow safety instructions and any reasonable directions from resort staff.
- Children must be supervised by their accompanying adults, particularly around the swimming pool and other facilities.
- Please contact us in advance about pets; they are permitted only with prior permission.
7. Facilities and third-party services
Facilities, activities and services are subject to availability and may be affected by weather, maintenance, safety requirements or circumstances outside our control. Safari permits and other services operated by third parties or government authorities are subject to their own rules, availability and decisions; we cannot guarantee their availability or outcome.
8. Website use and changes
We aim to keep the information on this website accurate and up to date, but descriptions, photographs and facility information are provided as a general guide and may change. Please confirm details that are important to your booking with our team. We may update these terms from time to time; the latest version and its update date will be shown on this page.
9. Contact us
For questions about these terms or your booking, contact Avatara Resort: