Avatara Resort ("we", "us", "our") is a family resort at Borvav, Sasan Gir, Gujarat. This policy explains what personal information we collect through our website, how we use it and the choices you have.
1. About this policy
This policy applies to our website, our booking and enquiry forms, and communication with our team by phone, email or WhatsApp. By using the website or sharing your details with us, you agree to the practices described here.
2. Information we collect
We collect only what we need to handle your stay or reply to you:
- Name, mobile number and email address
- Check-in and check-out dates, room choice, number of adults and children
- Special requests you type in the notes or message box
- Details of your enquiry or message sent through our forms
- Basic technical data such as browser type and device, collected automatically for security and spam protection
We do not collect card or bank details through our booking form. Payments are made by UPI, net banking or cash. Government ID may be asked at check-in as required by law.
3. How we use your information
- To process and confirm your booking request
- To send a booking confirmation email and contact you by call or WhatsApp
- To reply to your enquiries and arrange requests such as extra beds, early check-in or safari help
- To improve our website, services and guest experience
- To prevent spam, fraud and misuse of our forms
- To meet legal and accounting requirements
We do not sell your personal information.
6. Third-party services
Our pages may use services run by others, each with its own privacy policy:
- WhatsApp: when you tap a chat link, your conversation is handled by WhatsApp
- Google Maps: used to show our location
- Google Fonts: used to load the fonts on our pages
We are not responsible for the privacy practices of these external services.
7. Data security
We take reasonable steps to protect your information from loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
8. How long we keep your data
We keep booking and enquiry details only as long as needed to serve you, resolve queries and meet legal, tax and accounting obligations. After that, the data is deleted or anonymised.
9. Your rights
You may ask us to:
- Tell you what personal information we hold about you
- Correct details that are wrong or out of date
- Delete your information, where we are not required by law to keep it
- Stop sending you non-essential messages
To make a request, write to us using the details in the contact section below.
10. Children
Our website is meant for adults making bookings. We only ask for the number of children travelling and do not knowingly collect personal information from anyone under 18. If you believe a child has shared their details with us, please contact us and we will remove them.
11. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the "Last updated" date at the top.
12. Contact us
For any questions about this policy or your information, reach out to us: